Terms and conditions

These terms and conditions govern chauffeur-driven passenger transport services (transfers, hourly hire) booked with TaxiNow, hereinafter "TaxiNow", on taxinow.fr, by phone, by WhatsApp or by email.

Legal information about TaxiNow is in the legal notice. Every booking implies acceptance of the terms in force on the booking date; online, you accept them by ticking the box provided before confirming.

This English version is provided for convenience; the French version prevails in case of discrepancy.

Our vehicles operate on prior booking only: they cannot be hailed in the street or picked up at a taxi rank.

When booking, you give the pickup address and time, the destination, the number of passengers and pieces of luggage, the number and age of children, and your flight or train number where relevant. This information must be accurate: if passengers or luggage exceed the capacity of the booked vehicle, the driver may refuse the ride or a suitable vehicle is offered at the matching price.

The contract is formed when we send the confirmation email, which sums up the service, the price and the payment method. A quote request only binds you and us once confirmed in writing.

Prices are in euros, including VAT. The confirmed price is a fixed fare for the trip, vehicle, date and number of passengers stated. It includes tolls, declared luggage and the free waiting time set out in section 5.

The following are charged on top, only if listed in the confirmation or requested by you during the service:

• child seats, at the price shown when booking;
• extra stops or detours;
• waiting beyond the free time (section 5).

For a trip outside our price grid, the amount shown is an estimate until we confirm it.

Depending on the options offered when booking, you pay:

• by card online: payment is processed by our provider Stripe and charged when you book. Your card details are entered directly with Stripe and never reach us;
• in cash to the driver, at the end of the ride.

An invoice is sent on request.

Business customers: invoices are payable by the date stated on the quote or invoice. Late payment incurs interest at the ECB rate plus 10 points and a fixed €40 recovery fee (French Commercial Code, article L. 441-10).

Airports and stations: the driver tracks your flight or train. Waiting is free for 60 minutes after the actual arrival time, whatever the delay, provided you gave the flight or train number.

Other addresses: waiting is free for 15 minutes after the scheduled pickup time.

Beyond that, the driver contacts you. Extra waiting is charged pro rata at the hourly hire rate (from €60 incl. VAT per hour), per started 15-minute block. If you cannot be reached at the end of the free waiting time, the ride is treated as a no-show (section 6).

Changes and cancellations are made by email to info.commande.client@gmail.com or by phone on +33 7 58 10 28 74. Changes are accepted subject to availability; the price is adjusted if the trip, vehicle or number of passengers changes.

Cancellation	Fee
More than 24 h before pickup	None, full refund
Less than 24 h before pickup	50% of the price
Customer absent and unreachable (no-show)	100% of the price

Cancellation is free at any time if your flight or train is cancelled, on proof. Refunds are made to the payment method used, within 14 days.

If we cannot perform a confirmed ride, we tell you as soon as possible and offer a replacement vehicle or a full refund, without prejudice to your rights.

We are not liable in case of force majeure within the meaning of article 1218 of the French Civil Code (exceptional weather, road closures, measures by the authorities, etc.). In that case, amounts paid for the service not provided are refunded.

Under article L. 221-2 of the French Consumer Code, the 14-day right of withdrawal does not apply to passenger transport contracts. You can, however, cancel your booking on the terms of section 6.

• Seat belts: all passengers must wear a seat belt.
• Children: they travel in a restraint suited to their age and weight. Give their number and age when booking; we provide the child seats requested.
• Conduct: smoking and vaping are not allowed on board. The driver may refuse or stop a ride if a passenger's behaviour endangers safety. Cleaning or repair costs caused by a passenger are charged on proof.
• Animals: accepted on request when booking. Guide and assistance dogs are always accepted.
• Luggage: must be declared when booking. Undeclared luggage may be refused if the vehicle's capacity is exceeded. Valuables remain in your care.
• Lost property: contact us quickly. Items found are kept for 30 days and can be sent to you at your expense.

We do everything we can to be on time and to carry passengers safely. Our drivers hold the required professional cards and our vehicles are insured for passenger transport (insurer: [to be completed]).

We are not liable for a delay or missed service caused by inaccurate information given when booking, or by unforeseeable external circumstances (accident, demonstration, road closure). We recommend allowing a reasonable margin before a flight or train. These limits do not apply to personal injury or to our own fault.

Send any complaint by email to info.commande.client@gmail.com within 30 days of the service, with your booking reference. We reply within 30 days.

If no amicable solution is found, you may refer the matter free of charge to our consumer mediator (French Consumer Code, articles L. 612-1 et seq.): [to be completed]. Mediation is only available after a prior written complaint to us.

Data collected when booking is processed in line with our privacy policy.

These terms are governed by French law. In case of dispute, a consumer customer may bring proceedings, at their choice, before the court of the place where they lived when the contract was made or where the harmful event occurred, or any other competent court. Between professionals, the courts with jurisdiction over TaxiNow's registered office have sole jurisdiction.